Remember the first time you held a Swiss Army knife? As you explored that little red object, you discovered knives of every size, a corkscrew, a file, bottle opener, ruler, screwdriver and even a toothpick! Every little discovery made you imagine all of the adventures you could tackle with this one handy tool in your pocket. Well, my friend, your law firm trainer should serve you just like a Swiss Army knife!
Imagine that your law firm is on an adventure… a quest to find clients and, once “captured,” to provide them with the best legal service imaginable. Your team on this quest includes lawyers, paralegals, IT staff, HR staff and many other support professionals. Scrambling along beside you in this quest, hustling up to the front-line for every new challenge you encounter, should be a training partner who is making sure that everyone has packed for or can acquire the technologies, skills and insights they need for success.
This law firm training partner should serve as your Swiss Army knife – possessing the many tools, tips and trainings that your team needs along the way. Here are the assets that you should expect from your “Swiss Army Knife Trainer:”
Leading Industry Insights
Any trainer worth his or her salt also needs to be somewhat of a technology geek, someone who simply devours current events in the tech industry and who enjoys staying on top of upcoming events and releases. (Shameless plug: Savvy is loaded with geeks who not only stay on top of the trends, but we help to explain them for others.)
You can’t expect someone who supports the architectural field, or some other professional service, to truly understand how law firms work. You need a trainer who has worked on the inside of a law firm, someone who not only understands the tech needs of your firm but also the law firm culture, organizational structure and operational structure. Do you want to end up training your trainer on the finer points of law firm billing? No! Get someone with insider knowledge. (Shameless plug: Savvy is owned and operated by a former law firm COO.)
Training Content Both Broad and Specific
When accompanying you on this epic adventure, your trainer needs to have his or her bags packed full of materials that will give your team the skills they need to serve your clients well. Your trainer needs content for every application your firm uses, ready to go at a moment’s notice. Someone in the trenches doing battle with a Microsoft Word document? Send your trainer in with the content they need immediately! Is your advance team struggling with the document management system? Your trainer should be Johnny-on-the-spot with the answers they need and the training to carry them through the rest of the journey. (Shameless plug: Savvy’s content, SavvySMART, works with just about any LMS on the market.)
Technologies to Support Your Team
A good trainer also anticipates your team’s needs by hauling along the technologies that will enable you to train, track and assess your team’s capabilities, thereby delivering a strategic advantage in the field. Armed with a robust learning management system (LMS), your trainer should be able to advance your quest much faster and more efficiently than those without this important tool. (Shameless plug: Savvy offers an award-winning LMS: SavvyAcademy.)
As you forge ahead into the great unknown, you will undoubtedly encounter bad guys. Specifically, hackers and cyber criminals who want to attack your team and your client files. Once again, your trainer comes to the rescue, educating everyone on how to fight off the bad guys like a team of ninja warriors. Your trainer stays on top of the latest criminal techniques and is constantly arming your team with the latest weapons of defense. (Shameless plug: Savvy is a KnowBe4 preferred partner.)
Help On-The Fly
Of course, there will always be those skirmishes that demand one-on-one help. Your training partner should accommodate those times when an attorney or staff member needs impromptu help in the trenches with Word, Excel, PowerPoint and more. (Shameless plug: Savvy’s virtual help desk provides cost-effective, one-off support for those little issues that are slowing you down.)
Don’t do battle alone and don’t send your team on the quest for clients without arming them with a good trainer. Contact me today to learn more: (info@SavvyTraining.com or 303-800-5408).
ABOUT SAVVY TRAINING AND CONSULTING
Savvy Training & Consulting works with leading companies and technologies to deliver the most up-to-date training solutions and curricula to law firms. Savvy recently unveiled an award-winning Learning Management System (LMS) for law firms, SavvyAcademyTM, which delivers scalable training capabilities, reportable data down to the individual user and 24/7 support, all for a fraction of the cost of traditional LMS services.